Mission: Leasing Pro

Go on an exciting adventure to transform yourself from a mission recruit to a mission expert! View surveillance video from Park Plaza Apartments and determine if the staff is carrying out their leasing assignments. Crack the code and learn the leasing “lingo”. Your mission, should you choose to accept it is to have fun with this interactive and entertaining course. >Sample Course

Surviving Leasing: The Secret Shopper Experience 

Is it cheating or is it not? This courses teaches the Leasing Professional the sales principles needed to be a top-notch leasing professional. The material is presented from the perspective of the secret shopper which directly represents the prospective resident. >Sample Course 

Internet Leasing: You've Got eMail

Make the most of your Internet leasing leads with this innovative course. You will gain an understanding of the internet leasing prospect, become aware of the internet leasing sales cycle and learn more effective email sales and follow-up techniques.  >Sample Course

Five Star Curb Appeal

Join our couple Jim and Sara as they drive in search of their perfect apartment home in our Curb Appeal course. Along the way, you will get to witness their (sometimes hilarious) reactions to each community’s appearance. Learn what it means to have a five star curb appeal and how to pull in those drive-by prospects and well as keep your current residents happy. >Sample Course

Customer Service: Serving You Serving Me 

In this course, you will learn what it takes to provide excellent customer service. Participate with the Park Plaza gang (a fictional apartment community) as they encounter realistic situations and learn the best way to conduct yourself to achieve optimum customer service. >Sample Course

Conflict Resolution

All industries have potential for conflict, but the apartment industry has even more because we are dealing with people's living environments. Learn from our outstanding cast how to deal with conflict between co-workers, management, and residents in an effective manner. > Sample Course

Fair Housing: Life Isn't Fair But Housing Must Be

Fair housing failures are still evident throughout the country and are prosecuted more today than in the 1990s. This interactive course will engage and entertain your employees as they interact with fictitious staff members and residents in this interactive training game.> Sample Course

Fair Housing for Maintenance

Maintenance staff interact with your residents more than all other employees.   Rather than teaching the detailed information concerning the fair housing issues involved with processing applications and making selection decisions, this interactive and interesting course emphasizes the need to understand how their actions can result in a fair housing problem, and how to avoid violating the fair housing laws. > Sample Course

Sexual Harassment: Hey! You're a Girl

Become “Chip the Manager” for a week. Role-play with a set of fictional staff members who need some sexual harassment training. Learn to recognize, react to and deal with situations you could face in your own experiences.(available in Spanish and 2-hour California approved edition) >Sample Course

Mold: Defeating the Mold Monster

Understand the identification and removal of hazardous materials. Learn what’s what in today’s approach to handling the “monster.” Discover how to take a “manageable” approach and proactive stance to limit potential damage. (available in Spanish) >Sample Course

The Drug Free Workplace

Understand the effects of substance abuse in the workplace. Learn to recognize the signs and symptoms of substance abuse and its negative impact on the workplace. >Sample Course

Microsoft Word 2007

Learn the fundamentals of using Microsoft Word 2007: navigating around the new 2007 interface, editing and formatting text, paragraph formatting, changing borders and shading, inserting photos, proofing, printing and more! You'll also learn how to speed up your productivity with shortcuts and templates. There is something for everyone to learn!

Microsoft Excel 2007 : Basic

Learn the Basics of Microsoft Excel 2007: Learn how to create, modify, format and edit a spreadsheet. Understand the ribbon and all it's functions and learn handy shortcuts to make your excel experience must more effective. > Sample Course

Microsoft Excel 2007 : Intermediate

Intermediate Excel 2007 teaches some of the more advanced uses of Excel, including worksheet viewing options, adding and modifying charts, filtering and sorting data, more formulas and functions, as well as more advanced printing options. The Excel For Beginners course is meant to be a prerequisite for this course. > Sample Course

Microsoft Outlook 2007

In this fundamental Outlook course, you will learn how to configure your e-mail account, send and receive messages, create tasks, notes, and schedule appointments. Watch how it's done, then put it into practice in this fun and interactive course! > Sample Course

It Takes More Than Spell Check

Nothing is more critical to business and personal success than effective communication. However, today’s fast-paced, high tech world makes this more challenging than ever. This is especially true in business writing. This class is all about mistakes as we explore the most common ones in writing and business reporting. A must for everyone in business today. >Sample Course

Business Cents: Financial Reporting

This class provides students with an understanding of financial terms and reporting in relationship to the aspects of practical day-to-day property operations. Financial reporting is presented as a tool to manage the business. The importance of budgeting and variance explanation is shared in an overview. Accurate reporting and the need to explain missed goals (over or under) is explained and examined. > Sample Course

Saving Dollars and Counting Sense

It is imperative in today’s competitive business world to know and understand the effect of business decisions, great or small. NOI, Balance Sheets, Cash Flow, CAP Rate, GPR… We explain it all in this financial course.>Sample Course

Leadership: The Practical Leader

Is leadership reflected in your actions, your attitude, your decisions? Do you feel that you understand and apply fully the truest definition of a leader? In this course you will learn the core aspects that contribute to a healthy working environment. Participate in role playing scenarios to test your decision making process.>Sample Course

Interviewing Skills

Productive interviewing is a skill that can be cultivated through this informative class. The science and art of the interviewing process from preparation, definition, cultivation and selection is examined and discussed. See interviews in action in this fun and interactive course.>Sample Course

Hazard Communication

Handling harsh chemicals and environmental protection CAN go hand-in-hand! The use and containment of Hazardous Materials is a necessary evil in maintaining the physical asset. Learn to identify, use, store chemicals, AND manage the accompanying MSDS documentation that is required. Explore and uncover potential situations before they become tomorrow’s problems.>Sample Course

R-I-S-K Management

The greatest area of Risk is in the Maintenance arena. This course offers practical, easy-to-apply procedures to minimize the risk potential in a lively, interactive setting. >Sample Course

Electrical Done Right

Learn the basics of electrical wiring with this very informative and engaging course. It was developed to assist maintenance professionals in such common tasks as repairing and replacing damaged or broken electrical components such as light switches, wall outlets, and more. Great care was taken in teaching everything from light bulbs and tools of the trade to GFCI receptacles and 3-way switches.

Painting Done Right

Painting requires more than just showing up with a paint bucket and brush. In order for the job to be done properly the first time, you must know color and paint selection, proper tools to use and application techniques. This course, complete with video instruction, will teach you the tricks of the trade, and is sure to transform you from a novice to a pro! (available in Spanish) >Sample Course

Plumbing Done Right

Plumbing done right is designed to give you the foundation necessary to tackle those everyday apartment maintenance plumbing chores. Watch our expert technicians show you the tricks of the trade. (available in Spanish)
> Sample Course