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Social Media and the Scientific Method State the Problem- Why am I using social media?  How will I use it?  What benefits will it bring my company and community?  The purpose of social media is to reach a broader audience and connect with...

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Through a Child's Eyes Natural disasters help us to take a moment to reflect on really what’s important in life. Georgia has experienced devastating floods and this morning we are hearing reports of deadly tsunamis and...

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Does Your Human Resource Department Demonstrate a Weakness?... Being proactive is without a doubt the single best policy for any company.  That being said, when is the last time that we analyzed the strength behind our human resource department?  Too often companies...

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Top 5 Tips for Planning a Multifamily Community Event-... We've all been there hosting a community event feeling disappointed and let down by the low response, turn out and participation! If you're ready to start thinking and following through like an event coordinator,...

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Psychographic Marketing in the Apartment Industry This has been a topic I have been doing some sporadic research on over the past few months.  We are all concerned about maximizing our marketing dollars.  We are also concerned about our marketing dollars...

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Twitter Etiquette: Why did you block me?

Posted by Jonathan Saar | Posted in apartment training, multifamily training | Posted on 06-04-2010

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Today’s video blog speaks for itself.  I want to commend all of the new multifamily folks that I am seeing on twitter.  I know in time you will see the value in the platform not only for your company but for your current and future residents.  I wrote a post not too long ago entitled Twitter Etiquette: Why did you unfollow me?

Today’s post is a follow up to that since today I was blocked by a new Twitter user.  Find out why in the video.  If you have any thoughts on Twitter chivalry for all of us in the apartment industry, please feel free to share in your comments.  Thanks for tuning in.

Written by Jonathan Saar

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Twitter Etiquette: Why did you unfollow me?

Posted by Jonathan Saar | Posted in Social Media, multifamily training | Posted on 18-02-2010

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On a regular basis I will check on my Twitter account to see updates of new followers I have.  Sometimes I pay attention to the actual numbers but not often.  By coincidence I was writing some content for one of our courses on Bots and their effect on the number of followers you will and will not have on any given day.  While I was writing that I was refreshing my Twitter site and saw that my own numbers went down by 3 within that 20 minute period.  Not that this was a real big deal to me but at the same time it left me wondering for a moment, was it something I said or was it the bots.  I don’t have any of those tools for tracking who unfollowed me so I really don’t know the answer.  But it got me thinking of some other comments I have heard from others from time to time on something similar that has happened to them.  I did some investigating on a couple of the accounts that unfollowed or even blocked fellow tweeters and this is what I found.

When I looked at their ratio of who they were following, versus their followers, there was a huge gap.  So imagine this scenario.  A Twitter user has 100 people that follow them and they only follow back 20 people.  Now in those 20 people you have maybe one or two regular tweeters.  What do you think the user’s Twitter stream is going to look like?  Of course it will be filled with those couple of tweeters who are active on Twitter which will then lend to their opinion that all they see on Twitter is them…hence perhaps this is the reason for the unfollow.

I believe this to be bad etiquette, but don’t get offended; the next couple of paragraphs are going to help.  Twitter is about community.  This tool will do little to help you in your daily process if you open an account, find a couple of friends who have accounts via the email suggestion tool and then stop there.  There are hundreds and hundreds of multifamily professionals who use Twitter every day.  So if you do not want your stream to look like only one person is posting something all the time, it’s time for you to reach out.

Twitter lists have helped solve this outreach for you.  I am going to post a couple here and then for the readers of this post if you have any lists you want to share, feel free to post below in the comments section.  These lists once you click through on them you will find endless multifamily users to help build your community.

Of course I will start with mine :)    http://twitter.com/trainingfactor/multifamily (383 listed)

The Ellipse group has a nice list as well  http://twitter.com/TheEllipseCow/multifamily (416 listed)

Charity Hisle list http://twitter.com/CharityHisle/multifamily (404 listed)

Turn Social list http://twitter.com/TurnSocial/multifamily (407 listed)

There are others as well but I will let them post in the comments section if they wish.

You will not regret building your community.  This industry does nothing but set the tone for what it means to help one another.  So don’t unfollow.  Don’t block.  Build!

Written by Jonathan Saar

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Making Eye Contact in Social Media

Posted by TTF | Posted in Social Media, multi family | Posted on 24-12-2009

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Just when I thought some of the heat and debate would start to die down, then I find that the fire just keeps on burning with some.  I am not against other people voicing their opinions.  That’s what freedom of speech is all about.   I scratch my head though with repetitive comments and thoughts from 2009 already streaming into 2010.  Using social media simply has core attributes that cannot be ignored if you want a measure of success.

Let me quote you what Mike Schnaffer said in Forbes.com this morning.  He was referring to Ford’s campaign when he stated the following.

“A good example is Scott Monty who heads up social media for Ford. Monty is very effective in getting Ford’s message out by talking with customers rather than just talking to customers.”

The basis of the entire article was talking about how certain groups of people could actually be killing Social Media.  The spammers and the blatant advertisers who want to get you 2 millions followers and whiten your teeth are the ones who are ruining the experience.  There are a lot of good techniques to avoid these people in the first place which will be the subject of another post.  I want to leave everyone with the simple thought of the title of this blog.  How do you make eye contact in social media?

There are some gross misconceptions out there as to how you should interact on these platforms.  I had one individual the other day ask me how to have a conversation and interact on twitter?  The question itself was very perplexing to say the least.  Making eye contact in regular conversation is a fundamental communication principle that we learn through leadership programs and through just LIFE!

Should it be any different with how we have conversations on a social media platform?  I think not.  When you are using these tools, pretend you are looking the other person in the eye.  That is talking with a person and not just to them.


Written by Jonathan Saar- The Training Factor
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