As we have commented on before, mystery shopping services are an effective training tool. They are not something to be used to write someone up. Mystery shopping services provide an opportunity for the leasing professional to enhance their skill set. However if a leasing professional is going to progress in their career and if they [...]
Over the course of the weekend a really active discussion about mystery shops took place on our Facebook page. What inspired me to post the topic was yet another conversation I had with someone who voiced their frustration over the fact that their company uses mystery shops as a firing instead of a training tool.