secret shops

Mystery Shopping –Step Beyond the Guest Card

December 7, 2011 by Jonathan Saar 2 Comments

Prospective resident calling about apartment

As we have commented on before, mystery shopping services are an effective training tool. They are not something to be used to write someone up. Mystery shopping services provide an opportunity for the leasing professional to enhance their skill set. However if a leasing professional is going to progress in their career and if they [...]

Filed Under: Apartment Training, Mystery Shops Tagged With: apartment leasing professional, Apartment Training, guest card, mystery shopping, secret shops

Mystery Shops are Training Tools..Period!

July 11, 2011 by Jonathan Saar 6 Comments

Over the course of the weekend a really active discussion about mystery shops took place on our Facebook page. What inspired me to post the topic was yet another conversation I had with someone who voiced their frustration over the fact that their company uses mystery shops as a firing instead of a training tool.

Filed Under: Apartment Training, Multifamily Training, Mystery Shops, resident retention Tagged With: Apartment Training, employee performance, mystery shops, secret shops, training and performance