Apartment Training
To my wonderful apartment team, let me tell you why you are simply the best.
You are simply the best because you show each day how much you care for the residents and how happy you are to be part of the team.
You are simply the best because you go that extra mile for Mrs. Jones [...]
An interesting conversation was held on Mike Whaling’s BlogTalkRadio show yesterday regarding social media and customer service. Check out the podcast to hear some of the thoughts. Basically what the discussion was over was the difference between in person and social media when it applies to customer service. We have always found that the [...]
Fair housing being put aside for a moment, there are probably a bunch of expressions that onsite staff wishes they could have taken back. It is those foot in mouth moments when our brain is going in one direction but our mouth spontaneously verbally expresses something different. Below are my top ten expressions you should never [...]
A very inspiring moment happened today while I was shopping. I am in line checking out and posting something on Twitter with my iPhone. (Please don’t think I am obsessed) The lady behind me asked me how I liked my iPhone. I told her how much I love it and was grateful that my wife [...]
We’ve all been there hosting a community event feeling disappointed and let down by the low response, turn out and participation! If you’re ready to start thinking and following through like an event coordinator, then read on for my “Top 5 Community Event Ready Tips”! Once you have your event ideas you are now ready [...]
The following letter was from a resident to one of our clients. This letter was a must share and there is an interesting lesson to learn from it. I removed the names for privacy purposes and I really appreciate our client forwarding this to us. This is a huge testimony to what an overall company [...]
When we were young our folks taught us at a wee age what was customary when greeting someone. How many more times did they have to remind us on what was proper? This became an automatic rule of cultural engagement. Within a short period of time you realized what was socially acceptable and what was not.
You [...]
Fall is now in full swing. There is great importance for all multifamily companies to make sure that you and your staff are fully prepared for this flu season. The CDC has issued its official documents for business owners. Its entitled “CDC Guidance for Businesses and Employers to Plan and Respond to the 2009–2010 Influenza [...]
Football season is now in full swing. Time to take the passion of the game and use it to your advantage with your residents and with your team. Statistically speaking, football continues to grow in popularity with many different demographics. It is no longer just a guys game, but the amount of [...]
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