I am happy to announce that the 2012 Aspire Scholarship Contest is now in full effect. Last year’s contest was a huge success. Since this was our first time launching a program of this kind we certainly learned a lot. We were unsure of the kind of reaction this type of program would generate so [...]
In episode VI of our series “As the Apartment Turns” we focus on the strong need for customer service skills. Good customer service equates more leases. When you look at apartment occupancy percentages that make you want to faint, you should also look at your apartment leasing professionals and see how they are treating prospects.
Episode II of our series “As the Apartment Turns” really highlights the need for management to have solid conflict resolution skills. We live in a volatile and stressful world. Many times life stresses and worries are taken out on others in the workplace.
Episode II is an example of what not to do. Anyone who is [...]
Pause for a moment and reflect on the evolution of apartment training and communication. We can scroll through time and think of the use of the landline phone, pager, fax machine, cell phone, chat rooms and many other older tools. Now we live in a world of Skype, video conferencing and social media. What about [...]