Get inside a mystery shopper’s head. Learn what they look for when scoring your Internet responses.Learn the 12 tips on how to ace your multifamily Internet Shops.. It will make all the difference in you scores.
Over the course of the weekend a really active discussion about mystery shops took place on our Facebook page. What inspired me to post the topic was yet another conversation I had with someone who voiced their frustration over the fact that their company uses mystery shops as a firing instead of a training tool.
Mystery shops provide a unique opportunity to go one of two directions with your team. You can either sit on a bunch of scores and make a determination of who is going to get fired or you can use the scores and the aspects of the report to provide further education and apartment leasing training [...]
It’s current events like we have been witnessing recently that give us a whole new appreciation for being Secret Shopped! I was hired at one time to do secret phone shops, and I never felt more uncomfortable in my whole life. I felt so sad for the people I was talking to on the phone [...]