Multifamily Apartment Training-Incentives that Bring Results

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How many of us enjoy and jump for joy when we are forced to do something?  I am speaking beyond company policies.  When it comes to education and training for your company is it an absolutely die hard must?  Depending on who you talk to, you will hear different schools of thought.  The bottom line [...]

A Recipe for a Successful Apartment Lease

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4 Tablespoons Curb Appeal
1 Quart of Apartment Training
½ Cup of Welcoming Office Environment
¼ Cup of Targeted Marketing
1 Pint of Community Reputation
2 Cups of Answering the Phone
2 Cups of Returning Prospect Emails

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Brainstorming and Optimization Summits September 2010-Educational Planning

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It is only a couple of weeks away!  It really snuck up on us for sure.  This is definitely going to be a week to remember.  This year we decided to set up a booth for Brainstorming, so we look forward to chatting with a whole bunch of great multifamily folks who are interested in [...]

Does Performance Command Training or Does Training Command Performance?

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This is similar to defining what comes first, the chicken or the egg.  Training and education should not have an end point.  In the most successful organizations, it is continual and ongoing. In fact, the greatest impact comes from utilizing performance reviews as a springboard to initiate additional and appropriate training and mentoring.  This process [...]

You Can’t Fake Conflict Resolution

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Our ability to be a true example of successful conflict resolution begins outside the office and especially in down time situations with other team members.  If offsite situations rattle your cage then your sincerity to handle onsite situations will not shine through.  You can’t fake conflict resolution.
Put yourself in the following scenarios and ask yourself [...]

Dear Property Management Company-Your Awesome Leasing Professional is a True Gem

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The following letter was from a resident to one of our clients.  This letter was a must share and there is an interesting lesson to learn from it.  I removed the names for privacy purposes and I really appreciate our client forwarding this to us.  This is a huge testimony to what an overall company [...]

What are your biggest hurdles in accomplishing your social media initiatives and goals?

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Does Your Human Resource Department Demonstrate a Weakness?

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Being proactive is without a doubt the single best policy for any company.  That being said, when is the last time that we analyzed the strength behind our human resource department?  Too often companies will place this department on the lower end of the corporate totem pole with the misconception that the only reason it [...]

Demonstrating Social Media Patience-Our Case Study

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I have wanted to share The Training Factor social media program for some time now especially on the topic of time and ROI.  There continues to be the never ending question of exactly how long it takes and what should you be seeing.  Every company is different of course so this is not a “You [...]

The DO’s and DON’Ts of Team Meetings

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Do- Look for room for commendation for every team member.
Don’t- Single out failures on any one team member’s part.
Do- Allow room for everyone to express their thoughts on the agenda items.
Don’t- Insert random items that are not on your agenda.  Your team will not be prepared for the item and this will inhibit the productivity [...]

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