Apartment Training
Active listening is challenging. We are bombarded with distractions all the time. I always love reminders on how to listen better since it can be such a challenge these days. We get into the habit of hyper-tasking to the point where everything around us is just a fog and we are only focused on processing [...]
Once again we want to thank all of our loyal readers. Without you the continued success of this blog would not be possible. Many of you have personally commented to me the value you have seen in our regular posts not only for yourself professionally but for your team as well. As we move into [...]
As we have commented on before, mystery shopping services are an effective training tool. They are not something to be used to write someone up. Mystery shopping services provide an opportunity for the leasing professional to enhance their skill set. However if a leasing professional is going to progress in their career and if they [...]
A guest post by Lia Nichole Smith
Recently, a question was posed on ASTD’s LinkedIn message board:
“What are your thoughts and responses to the mindset that training is easy and ‘anyone’ can train?”
There were all sorts of comments supporting and condemning this mindset. ASTD published a few of them in their September issue of T&D. One [...]
Pause for a moment and reflect on the evolution of apartment training and communication. We can scroll through time and think of the use of the landline phone, pager, fax machine, cell phone, chat rooms and many other older tools. Now we live in a world of Skype, video conferencing and social media. What about [...]
We can all remember vividly the first time we rode our bikes without the training wheels on and without Mom or Dad holding on to the back of the seat for us. Remember the emotions that came with it? Do words like happiness, excitement, elation come to mind? Of course! At first we looked at [...]
Every Tuesday night at 8pm EST Lisa Petrilli and Steve Woodruff host a Twitter chat on leadership topics. (Here is a link to the #leadershipchat transcript-you need a Twitter account to login) Last night’s chat was quite stellar as it focused on the interactions of various generations with the Gen Y crowd. There were plenty [...]
Does your company have a solid training and performance program? If they do you know what you should do? Hug them. Thank them. Support them and the program. Continuing education is a must and it has numerous purposes for your career. I am going to highlight 3 key ways on how continuing education is important [...]
Achieving a waiting list for your apartment community is the Holy Grail of apartment marketing. It is not easy and very few have achieved it. Even though our current market is a hot bed for rentals right now it should not mean that we slack our hands in any way.
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The following is a guest post by Renee Saar- VP of Implementations for The Training Factor
Getting along with coworkers, selling your apartment to a once-unwilling customer, solving customer service issues, creating peace among office employees…what do all of these things have in common? They all require emotional intelligence. We often speak of intelligence from an [...]
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