We always appreciate someone who goes that extra mile. When it comes to resident retention and customer service, you can never have enough effort. It can also serve as the catalyst to have a repeat client or for a resident to sign another year. I polled some of our team members for some of their [...]
In my past experience as a Training Director I constantly had issues with on-site and resident conflict resolution. Here are some tips for your employees to always remember. Once you learn not to take these complaints personally and that it truly has nothing to do with how they feel about you, you will master this [...]
How many of us have been on those customer service calls when you know that the person on the other end is reading their predetermined list of questions and statements? Go ahead and raise your hand because it has probably happened to all of us. How did you like the experience? Did you connect with [...]
When leasing apartments your telephone skills are absolutely crucial and can make or break a first impression. The challenge I find with many apartment leasing folks is their ability to maintain their consistency and/or look for the opportunities to WOW the caller.
For all of us one of the main reasons why are phone etiquette dwindles [...]
When children are unhappy, they don’t think, they react. As adults, we often will revert back to our childhood ways when something happens that really makes us upset, frustrated or downright angry. As customers and residents, we rightly feel that we should be treated like we are valued and our reactions when we feel slighted [...]
Renting an apartment is not at all like buying the newspaper or a gallon of milk. There is a deep level of thought, research and investigating to make a decision and to commit to a place for the resident to call home. In many ways the process can be paralleled to dating and marriage. Read [...]
It really feels like 2012 passed us by like the speed of light. The Training Factor team and all its amazing clients and friends had a rocking year! We have had such a great year producing and sharing content across all of our channels. We really appreciate the great feedback both publicly and privately on [...]
Workplace violence and workplace bullying are not matters to take lightly. There are many varying reports out there that highlight higher risk environments and job titles that are more at risk than others but the fact of the matter we are all at risk. There are solid stats and reports out there on workplace violence [...]
Stress management came be such a vicious cycle. Most of us may deal with a typical scenario like this:
5:00 am – Time to wake up and get the kids ready for school
7:30 am – Hit the road and sit in brutal traffic for an hour and a half….try to handle some phone calls, emails while [...]
Workplace bullying is absolutely no joke whatsoever. Our guest blogger, Mindy Sharp, reveals her story and helps us all to create an awareness and self-empowerment to deal with these situations on the job. Mindy is a Manager with Freestone Management Services, who is adept at turning around the most challenging properties. Holds an Indiana Real Estate [...]
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