We always appreciate someone who goes that extra mile. When it comes to resident retention and customer service, you can never have enough effort. It can also serve as the catalyst to have a repeat client or for a resident to sign another year. I polled some of our team members for some of their [...]
In my past experience as a Training Director I constantly had issues with on-site and resident conflict resolution. Here are some tips for your employees to always remember. Once you learn not to take these complaints personally and that it truly has nothing to do with how they feel about you, you will master this [...]
How many of us have been on those customer service calls when you know that the person on the other end is reading their predetermined list of questions and statements? Go ahead and raise your hand because it has probably happened to all of us. How did you like the experience? Did you connect with [...]
When leasing apartments your telephone skills are absolutely crucial and can make or break a first impression. The challenge I find with many apartment leasing folks is their ability to maintain their consistency and/or look for the opportunities to WOW the caller.
For all of us one of the main reasons why are phone etiquette dwindles [...]
When children are unhappy, they don’t think, they react. As adults, we often will revert back to our childhood ways when something happens that really makes us upset, frustrated or downright angry. As customers and residents, we rightly feel that we should be treated like we are valued and our reactions when we feel slighted [...]
It really feels like 2012 passed us by like the speed of light. The Training Factor team and all its amazing clients and friends had a rocking year! We have had such a great year producing and sharing content across all of our channels. We really appreciate the great feedback both publicly and privately on [...]