Ten Tips to Improve Internet Responses

Apartment Internet leasing

A fundamental part of the apartment leasing process is following up on internet leads. As communication continues to shift apartment leasing professionals need to be at the top of their game when it comes to follow up on internet leads. The way you respond to an internet lead is absolutely crucial to the leasing process. Your [...]

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The Training Factor’s Top Posts From 2011

Top ten The Training Factor blog posts

Once again we want to thank all of our loyal readers.  Without you the continued success of this blog would not be possible.  Many of you have personally commented to me the value you have seen in our regular posts not only for yourself professionally but for your team as well.  As we move into [...]

Seven Reasons Why NAA 2011 was Super Special

Thumbs up for NAA 2011

NAA 2011 had to be one of the best conferences yet that I have attended. The amazing attendance demonstrates the growth of our industry and the desire to see continued growth. Everyone I am sure had their special moments or reasons for loving this event. I am going to share seven of [...]

Apartment Focus Word for Today- Determination

be determined to make multifamily better

Now that the dust is settling from the Multifamily Scholarship Program, it gave me some time last night to think of a focus word that really described the candidates who wanted to be part of this program. The one that stood out in my mind was determination. From the comments on the original [...]

Ten Multifamily Resolutions for 2011

Why

2011 is here and hopefully we are all refreshed and ready to tackle another year in the multifamily industry.  These are always times for personal reflection but what about professional reflection?  Children are such amazing examples when it comes to asking questions aren’t they?  This is almost to a fault sometimes when the “why’s” don’t [...]

The Training Factor’s Top Posts for 2010

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The Training Factor has had an amazing 2010.  We want to express our deepest of deepest thanks to all of our readers of this blog.  Your continued support has been breath taking.  As we wrap up 2010 I wanted to share with you some of the top posts by viewers for this year.
First of all, [...]

To My Apartment Team- You are Simply the Best

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To my wonderful apartment team, let me tell you why you are simply the best.
You are simply the best because you show each day how much you care for the residents and how happy you are to be part of the team.
You are simply the best because you go that extra mile for Mrs. Jones [...]

Top Ten Expressions You Should Never Say To a Resident

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Fair housing being put aside for a moment, there are probably a bunch of expressions that onsite staff wishes they could have taken back.  It is those foot in mouth moments when our brain is going in one direction but our mouth spontaneously verbally expresses something different.  Below are my top ten expressions you should never [...]

10 Reasons Why Multifamily Will Start Paying More Attention to Twitter in 2011

Photo credit to Deano1903 photobucket.com

From a couple of classes I have taught and from pure observation I have noticed many who were once skeptical about Twitter and its use in multifamily now embracing the platform bit by bit. There are still many one tweet wonders out there and there also ones who just quit after false expectations were not realized. The following 10 points are some reasons why I think there will be a continuing shift of opinion on the use of this tool.

Top Ten Safety Hazards for Apartment Maintenance Technicians

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Ladders-Do not try and use the top step or rung on a ladder.  Make sure the ladder is either securely tied off and/or has a firm footing on the ground.
Tools-Aged tools can be quite a hazard.  Inspect your tools regularly to make sure they are the safest tool for performing a task.  Whether they are [...]

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