Apartment Training
The connection between resident events and retention can never be underestimated. However for many property management companies there are typically two major challenges. The first challenge is usually the budget. That is certainly understandable. Communities are still dealing with lean budgets which can make it a challenge to put together an event that is memorable [...]
Resident Retention Tips
The Training Factor Facebook page continues to grow as a wonderful community where some pretty smart multifamily professionals share some ideas, tips and tricks. Yesterday was one of our “Tip Tuesday’s” and the question was posed: What are some best practices you can share that keep your residents happy and renewing. [...]
Today’s post was inspired by a comment on our Facebook page. The essence of the comment was that creativity though appreciated by business in general is something that in the long run is not deemed useful. This was a perception that was saddening to our valued page member and saddens me as well.
The whole discussion [...]
An interesting conversation was held on Mike Whaling’s BlogTalkRadio show yesterday regarding social media and customer service. Check out the podcast to hear some of the thoughts. Basically what the discussion was over was the difference between in person and social media when it applies to customer service. We have always found that the [...]
Fair housing being put aside for a moment, there are probably a bunch of expressions that onsite staff wishes they could have taken back. It is those foot in mouth moments when our brain is going in one direction but our mouth spontaneously verbally expresses something different. Below are my top ten expressions you should never [...]
4 Tablespoons Curb Appeal
1 Quart of Apartment Training
½ Cup of Welcoming Office Environment
¼ Cup of Targeted Marketing
1 Pint of Community Reputation
2 Cups of Answering the Phone
2 Cups of Returning Prospect Emails
Buffer
I am not sure what is a more challenging subject to write about budgets or bedbugs. They both make me itch and mentally break out in hives. However depending on our job position it is one of those necessary evils to help us prepare for 2011. I remember the day when I would furiously work [...]
A very inspiring moment happened today while I was shopping. I am in line checking out and posting something on Twitter with my iPhone. (Please don’t think I am obsessed) The lady behind me asked me how I liked my iPhone. I told her how much I love it and was grateful that my wife [...]
We’ve all been there hosting a community event feeling disappointed and let down by the low response, turn out and participation! If you’re ready to start thinking and following through like an event coordinator, then read on for my “Top 5 Community Event Ready Tips”! Once you have your event ideas you are now ready [...]
The following letter was from a resident to one of our clients. This letter was a must share and there is an interesting lesson to learn from it. I removed the names for privacy purposes and I really appreciate our client forwarding this to us. This is a huge testimony to what an overall company [...]
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