Archive for the 'Apartment Training'

Dealing with Frustrated Callers

In my past experience as a Training Director I...
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Don’t Read the Guest Card, Live the Guest Card!

How many of us have been on those customer...
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“Hello”… “Umm, is this Park Plaza Apartments?”

When leasing apartments your telephone skills are...
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Are You Smarter than a 1st grader?

When children are unhappy, they don’t think,...
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I Now Pronounce You Resident and Apartment

Renting an apartment is not at all like buying...
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