How many of us have been on those customer service calls when you know that the person on the other end is reading their predetermined list of questions and statements? Go ahead and raise your hand because it has probably happened to all of us. How did you like the experience? Did you connect with [...]
You read the title correctly. I am calling a do over for the 2012 Multifamily Scholarship program. A couple of months ago we launched our 2012 contest and guess what, it didn’t work. That does not mean I will give up. This program is too important to the team of The Training Factor. I am [...]
Water cooler talk is nothing new to an office environment. Since we are social creatures, conversation about everyday matters is just part of our routine. There can be really good and uplifting water cooler talk and then there can be some extremely damaging talk that can affect your office morale to its detriment.
I posed the [...]
Fair housing is not something to joke about. From a compliance standpoint it is still one of the biggest challenges that property management companies face with their team. Take a peek at these three articles that I came across this week.
A history of housing discrimination
Always Respond to Reasonable Accommodation/Modifications Requests. PLEASE.
Deaf student sues, claiming Portland [...]
In honor of Fair Housing month we decided as a team to put together a post Jeff Foxworthy style. Below you will see some of the typical blunders that can really get you in Fair Housing hot water. The first set of blunders comes from our team at the office.
Brian
If you make a comment about [...]
We are all guilty of procrastinating in one way or another. There may be parts of our job that we hate doing but we have no choice. We hate working on our taxes so we put it off until tomorrow. We may be assigned projects that just seem tantamount to climbing a mountain and so [...]
Your career path cannot be taken lightly. It is not something you can leave up to chance and yet complacency can set in so quickly that we can’t see our way out of our current position. In my network there seems to be a plethora of posts about physical fitness and accepting personal physical challenges [...]
Do your employees pay their own liability? That is a good question isn’t it? I am sure it is an easy answer as well; perhaps even a preposterous question even to pose. However from time to time I will come across folks who will state to me that they do not want a training program to [...]
Turning a new hire to a great hire is not a simple add water and stir process. It takes a tiered approach and a comprehensive strategy in order to produce the optimum results. Too often we see scenarios where someone is hired and left to fend for themselves in their new job position. This typically [...]
Confidence is something all of us need in the apartment industry. Whether we are dealing with residents, prospects, or each other confidence is a critical emotional quality in order for success to be achieved. In order to see how we can improve our confidence now and in the future, it is soothing to reflect on [...]
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