Apartment Training
Confidence is something all of us need in the apartment industry. Whether we are dealing with residents, prospects, or each other confidence is a critical emotional quality in order for success to be achieved. In order to see how we can improve our confidence now and in the future, it is soothing to reflect on [...]
Why should we review our telephone etiquette skills from time to time ? Before you read this post give some thought to some of your personal worst phone experiences. Are you smiling or frowning currently? I am sure it is the latter, obviously. We inherently hate how we are treated by someone who can barely verbalize [...]
Conflict in the workplace is not a pleasant scenario. It breeds stress which breeds lack of productivity which in turn just hurts everything for your company. So what are you doing to build positive energy for your team? What is your conflict resolution strategy? Building positive energy is a team effort. Leaving it up to [...]
Active listening is challenging. We are bombarded with distractions all the time. I always love reminders on how to listen better since it can be such a challenge these days. We get into the habit of hyper-tasking to the point where everything around us is just a fog and we are only focused on processing [...]
Fair Housing fundamentals are not something to ignore. Yes this is a real application that a resident brought in to one of my Twitter pals @MojoMissy. Thanks Miss Bentley so much. This really highlights that there is still a real need for property management companies and apartment communities to receive Fair Housing training.
So let’s review [...]
There is little room for doubt on how integral our apartment maintenance professionals are. They are a solid part of the woven threads that makes an onsite team function in a fluid manner. It has been quite inspiring to see so many property management companies who are showing their deep appreciation for their maintenance staff [...]
A fundamental part of the apartment leasing process is following up on internet leads. As communication continues to shift apartment leasing professionals need to be at the top of their game when it comes to follow up on internet leads. The way you respond to an internet lead is absolutely crucial to the leasing process. Your [...]
Once again we want to thank all of our loyal readers. Without you the continued success of this blog would not be possible. Many of you have personally commented to me the value you have seen in our regular posts not only for yourself professionally but for your team as well. As we move into [...]
As we have commented on before, mystery shopping services are an effective training tool. They are not something to be used to write someone up. Mystery shopping services provide an opportunity for the leasing professional to enhance their skill set. However if a leasing professional is going to progress in their career and if they [...]
Apartment marketing with Foursquare continues to build a great head of steam. I have been watching the trend grow at a steady pace and have also witnessed some unique ideas to make the user experience even more memorable. First of all I applaud Foursquare for not laying down and dying when Facebook places came out. [...]
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