Episode II of our series “As the Apartment Turns” really highlights the need for management to have solid conflict resolution skills. We live in a volatile and stressful world. Many times life stresses and worries are taken out on others in the workplace.
Episode II is an example of what not to do. Anyone who is in a supervisor type position needs to address workplace stress in a professional manner. Are you adept at reading body language and perceiving potential conflicts? This is a critical skillset that takes time and training to develop. Overall our goal is to make our workplace environment to not be a string of Mondays but a fruitful and positive environment, an environment that our team looks forward to being a part of everyday.
Don’t ever deal with absolute terms when communicating. Absolute words like “you always” and “you never” only generate negative emotions. As a supervisor it is critical for you to deal with just the facts. Don’t ignore potential issues since they will only fester and grow. Now you have a little problem that has just turned into a big problem.
Starring in Episode II of As the Apartment Turns is Mike Flowers (Tom), Leigh Knight (Sam), yours truly (Chip) and some new cast members on our team, Kari Cardwell and Jamin Saar (yes that is my son). Chip definitely is handling this conflict in a completely inappropriate manner. Check out the episode and see the bagel tossing for yourself.
Please feel free to share your conflict resolution stories and/or your thoughts on our apartment soap opera series in the comment section below.
Will you be at NAA 2012? Make sure you plan to visit Booth 306. In the meantime please feel free to learn more about us.
Written by Jonathan Saar