Do your employees pay their own liability? That is a good question isn’t it? I am sure it is an easy answer as well; perhaps even a preposterous question even to pose. However from time to time I will come across folks who will state to me that they do not want a training program to keep them compliant because their employees don’t have time or they will buck at the program.
So that circles back to the original question. Who pays for the liability? The property management company does. Your employees should not have a choice. On our Facebook page I am constantly highlighting real new items that show negligence in Fair Housing, American Disabilities Act, pet deposits on service animals, OSHA and others. Property management companies are shelling out thousands and thousands of dollars for violations in any of these areas. On top of that the majority of the time they are forced into training anyway and the most costly of methods.
It is absolutely critical for property management companies to have a solid compliance training program. Coupled with that they also need a way to manage that training and record it. That way if you ever have to face Fair Housing testers or allegations made against your team you have documentation to show the government which could lessen the blow. The fact of the matter is that if your team is trained on a regular basis on compliance matters you are reducing your risk. If you have a system that reports to you who is not compliant then you have real data to make some decisions.
Corporate cannot allow their employees to dictate what compliance training they need to take. There should be no buy in. There should be no hand holding. This simply needs to be a policy. In order for everyone to feel secure about their jobs, everyone should be involved in keeping it safe and compliant. Thankfully we work with a great deal of companies who share this approach and it is great to see many more taking compliance training seriously.
So it may be a harsh question to ask but it may be necessary the next time an employee balks at training. I am sure they would not like to see a payroll deduction for insurance liability. For all of you employees who are reading this, embrace whatever compliance training you are required to take. It keeps you safe and it keeps your company safe. Embrace the spirit behind the compliance laws. Apartment training is a key component to the smooth function of multifamily operations.
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Written by Jonathan Saar