Top Ten Expressions You Should Never Say To a Resident

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Fair housing being put aside for a moment, there are probably a bunch of expressions that onsite staff wishes they could have taken back. It is those foot in mouth moments when our brain is going in one direction but our mouth spontaneously verbally expresses something different. Below are my top ten expressions you should never say to a resident. Some were contributed from our Facebook page and from one of our Training Factor team members.

So how did you end up in that wheelchair? ~~Emily
Leasing Consultant: How far along are you? Resident: far along?!? To What!?!~~Andrea
“Our policy says…..” They don’t give a crap about your policy. ~~Heather
Did you see the guy from apartment 134 get arrested last night? ~~Emily
Your lease says that’s not our fault. ~~Heather
Are you single? ~~JS
“I heard from Marsha in D5 that you’ve got a new boy toy.” Resident gossip is always bad juju ~~Heather
What’s that Mary Jane smell? ~~anonymous (Learned that from #aptchat)
Can you explain all that loud banging in your apartment? Your neighbor complained! ~~anonymous (something else I learned from #aptchat)
Night Night—Don’t let the bedbugs bite. ~~JS

I am sure you have other foot in mouth moments to share. Please feel free to do so in the comment section below. For those of you who don’t know what #aptchat is, it’s a weekly Twitter chat for multifamily professionals each week on Friday 4 pm EST. For more information check out the #APTCHAT website.

Written by Jonathan Saar

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http://miscellamy.wordpress.com Amy T.

I had a landlord who told me his favorite hobby was “hot tubbing naked while drinking wine under the stars” It wasn’t terribly upsetting, but it definitely made me look at him differently from thereon out.
http://www.thetrainingfactor.com/ Jonathan Saar

Very creepy! ewww! I am sure you could never look at him the same. Thanks for sharing Amy. I hope I can get into a hot tub again after that visual.