If any of you missed out on The Daily Show with John Stewart the other day, the interview with Captain Chesley Sullenberger is below. First of all, our hats go off to this amazing person who showed such poise and saved so many lives. There were two particular points from his interview that struck home with me. Much thanks to my wife Renee, who totally rocks, for pointing them out to me.
For my multifamily colleagues and really for all of us in business, here they are.
1. Corporations need to invest in training and
2. Put the Tabs Back!!!!!!!
The interview is only about 7 minutes long, so please watch and then see my comments below.
|The Daily Show With Jon Stewart||Mon – Thurs 11p / 10c|
How many of you thought how completely lame and ridiculous it was for an airline to mess with an emergency handbook!! As the Captain stated, “I think it would make the system better if we put the tabs back.” Corporate somehow came to a conclusion that to cut costs, it would be a good idea to take the tabs out!!
This is just an amazing example of where some corporate officials have their heads. Unfortunately this line of thinking continues across the corporate world and seems to have leaked into the multifamily industry. It continues to sadden me to hear of major layoffs as a result of the perception that this is the only way to cut costs. These employees are the ones who have been trying to get their voices heard and who have consistently tried to present to their corporate heads cost saving solutions in order to help their company succeed. But they feel like my illustration up at the top-gagged and tied up. And the corporate solution- “Let’s cut back on the tabs.”
This post may be of little consolation to those who are stunned and hurt over what has happened to you. You are thinking to yourself—“After all the years I have devoted myself to my job and I just got treated like a Tab!!!” I was a victim of that once as well and I am sorry for what you are going through.
Thank goodness for the Captain’s training. It saved lives that day. In the multifamily industry, you cannot go without a training program. When it counts the most, the training you provide for your staff may save you from a Fair Housing or Sexual Harassment disaster. Do you keep wondering why your marketing dollars are not bringing the return you hoped for? The training you provide for your leasing, maintenance and management team will change that.
This message may never reach the people who really need to hear it, but you are reading this now and remember to take this with you as you progress in your multifamily professional career.
P.S. please take a moment and comment. Thank you.
Written by Jonathan Saar who was inspired by his wonderful wife for this post.